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Breakthrough Conference

Keynote Speaker

The DiJulius Group-Print1 (1) copy
Keynote

Creating a Customer Service Revolution

Learn how numerous companies have made Customer Service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!

October 24, 11:10 - 12:30 PM
Ballroom
Breakout Session 1

CEO Exclusive: Private Q&A Session with John DiJulius

An invitation-only session for our CEO attendees to have face-to-face time with our keynote speaker for deeper discussion and Q&A.

October 24, 2:00 - 3:15 PM
CLT H

John R. DiJulius III

Chief Revolution Officer and President, The DiJulius Group

John DiJulius is the Authority on world class Customer Service. He is an international consultant, keynote speaker, and the best-selling author of three Customer service books. His newest book, The Relationship Economy (Greenleaf Books) will launch fall 2019. John utilizes his proven methodology with world class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more. John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international consulting firm focused on changing the world by creating a Customer Service Revolution, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children. John will demonstrate how you can make Customer Service your single biggest competitive advantage, become the brand Customers cannot live without and make price irrelevant!