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Agenda

Keynote

Time

October 24, 11:10-12:30 PM

Location

Ballroom

Creating a Customer Service Revolution

John DiJulius

Based on the lessons featured in his book The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World, John DiJulius’ Keynote Session will expand on how numerous companies have made Customer Service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!

At this presentation, you’ll discover how:

  •       All your employees can have compassion & empathy for your customers
  •       To create a Customer Service Vision statement
  •       To create non-negotiable standards that every team member will follow
  •       To make price irrelevant

Customer Service